Live chat solutions are essential for customer service because these apps help businesses assist people when they need it. Potential customers can enjoy real-time conversations with brand representatives at any time, ensuring they get actionable information quickly and efficiently.
Likewise, you need helpdesk solutions for your business to help customers handle technical issues on your website or social media apps. Integrating your systems to provide more automation will improve your business operations and prioritize issues for faster resolution.
This article will help you compare Gorgias whatsapp lead and Smartsupp, two of the most popular helpdesk and live chat solutions on the market. Let’s get started!
Comparison of functions
It is important to understand the features available on both platforms. Businesses can use the live chat feature for websites, social media networks and more.
Gorgia
Gorgias offers these live chat features:
- Chat Widget Customization – With Gorgias, you can customize the chat widget to match your company logo and style. It is also easy to turn it into a customer service center to create self-service flows and reduce requests. Users can how to use google adwords to improve your business quickly assist you without having to create a ticket.
- Chat Routing and Agent Assignment Features – It’s easy to route chat requests to the best agent. In fact, you can automate the entire process, routing the conversation to the right person for the job.
- Canned Responses, Chat History, and File Sharing – Easily promote your products by sharing files and links directly in the chat. Canned responses are also possible, freeing up agents for more difficult tickets and tasks. As you build your customer base, the history feature shows you how often a prospect starts chatting and why.
- Mobile App for Agents and Customers – Many companies want to make life easier for their employees and customers. Gorgias is available as an app for Android and iOS devices and offers push notifications that can be mobile numbers turned on and off as needed.
Smartsupp
Smartsupp includes these live chat features:
- Chat widget customization – If you choose Smartsupp, you will have a customizable widget. Everyone will be part of the brand in practice and in presence. Add your logo, change the colors and personalize it. It is also possible to adapt to different languages directly within the system.