Understanding your visitors is key to providing the best customer service possible. Live chat software can help you improve satisfaction because you reach people when they need you most.
While phone and email support are also great ways to communicate, some people want real-time answers, and you can do that with live chat. You are making it easy, hassle-free, and instant to talk to someone. Additionally, you can use knowledge mobile phone number data base articles within the system so that users can help themselves.
Two of the leading live chat solutions are LiveChat and JivoChat. Both could work for your business and needs, although it can be difficult to determine which option is the best fit. This blog post provides a side-by-side comparison of these products, allowing you to make a more informed decision. Let’s get started!
Feature Comparison: LiveChat vs JivoChat
When choosing a live chat solution for your SMB, website, or digital marketing agency, the features available are the main focus. You want to make sure it does what you need without the hassle of upgrading to a new level. Here’s an in-depth email marketing: software vs online services look at LiveChat and JivoChat:
Chat features
LiveChat is a feature-rich tool and its chat functionality has everything you need. Its predefined messages allow you to save answers to common questions. Simply reuse them with a few clicks or keystrokes.
You will also find file sharing mobile numbers capabilities with LiveChat. Drag and drop your documents directly into the chat. This includes catalogs, offers, and screenshots. Ultimately, customers get information without having to visit another page.
Another great feature of LiveChat is the chat transcription option. Save those important messages for future reference. They are sent to your (or the client’s) email address.
Let’s turn our attention to JivoChat. It also offers chat transcripts, but the customer must request it within the message. If they don’t, they don’t stay in the system.