Developing strategies to help you grow your business and acquire customers should definitely include a helpdesk with live chat capabilities. Below, you will see a user scenario for each platform:
Gorgias may be the best solution if you run a complex e-commerce store and have a large number of customers requiring support. Alternatively, Smartsupp may be a better fit for a smaller business that only needs basic live chat services.
If you are looking for a versatile live chat app that offers solid features without excessive complexity, then you should consider Chatway.
Chatway SMART ESTIMATE
Chatway is a modern live chat app that offers a suite of amazing features for free. With an amazing array of features and an unbeatable free price, Chatway is revolutionizing customer engagement. Chatway offers real-time communication that is simple for your team and delightful for your customers.
Some of Chatway’s top-of-the-line features include:
Unlimited Conversations : Engage with telegram data website visitors and customers without constraints. Chatway lets you manage unlimited chats, a great feature tailored for budget-conscious businesses.
Structured Communication : Effortlessly organize chats using tags, custom data, and categories. Group conversations by topic, customer location, or assigned agent for easy management.
Instant Message Management: Never miss a customer inquiry with real-time notifications. Receive alerts via email, web browser, or mobile app, ensuring quick responses and increased customer engagement.
Scalable Support Team – Allows multiple agents to handle chats simultaneously, especially beneficial during peak hours for efficient customer optimizing online content on a small business website service management.
Chat Assignment: Match chats to the most qualified agents based on skill or availability, ensuring customers connect with the right support for quick issue resolution.
Supervisory Oversight : Supervisors can monitor ongoing chats and intervene when necessary, ensuring consistent delivery of high-quality customer service.
Actionable Insights : Gain valuable analytics on your live chat activity with Chatway. Track metrics like resolved and unresolved chats, total mobile numberschats over a period of time, and more.
Unified Communications Hub : Seamlessly integrate Chatway with your existing email and Facebook Messenger accounts. Consolidate all your customer conversations into one unified platform for streamlined communication.
Mobile-enabled support: Keep agents connected and responsive on the go with Chatway’s mobile app. Access and manage chats anytime, anywhere, ensuring continuous engagement with your customers.
Conclusion
Ultimately, every live chat platform is there to help you streamline your communication. It is important to choose a live chat/helpdesk platform that meets your needs. Therefore, you should focus on ease of use, quality of customer support, and features. We recommend trying out Gorgias, Smartsupp, or Chatway using their available free plans/trials to help you make an informed decision.