There are a few add-ons available ranging from $25 to $50 per agent per month, such as Zendesk Workforce Management and Advanced AI. Additionally, Zendesk offers a small business option, allowing you to build your own plan starting at $19 per month.
Want to try out Zendesk Chat features before committing to a plan? As soon as you sign up, you’ll be entered into a 30-day free trial with all available features.
Ease of use
The ease of use of a live chat solution will depend on its interface. If you are evaluating two options, you need to consider this aspect to choose one that telemarketing data is right for your team.
LiveAgent is considered a “user-friendly” platform. Since its interface is simple and intuitive, users do not need in-depth technical knowledge. The configuration of this tool is also simple and relatively quick.
With a feature-rich interface, Zendesk Chat can be more complex and even a bit overwhelming for users, especially those who choose the full Suite. This means that this live chat solution requires more learning and training.
Customer Service
Providing exceptional customer service , you also need to get timely support when your live chat software isn’t working as it should or you have hampden great house batch questions. Is this something LiveAgent or Zendesk Chat offers? Find out more below.
- LiveAgent : All LiveAgent plans include 24/7 support via email, contact form, Messenger, WhatsApp, and live chat with an agent or bot. Users cannot reach the support team via phone calls, but this option is available for those who want to contact sales representatives for immediate assistance.
- Zendesk Chat : This solution is known for its comprehensive help center, which includes product guides, step-by-step tutorials, videos, community forums, and more. Additionally, users can contact the support team mobile numbers from within the product itself or through a contact form if their account is unavailable.
Use cases
Wondering which LiveAgent or Zendesk Chat option is best for your business needs? Find out below which product is right for each scenario!
- Small Businesses with Limited Budgets : LiveAgent may be a better fit for small businesses and entrepreneurs because it offers more affordable plans. Additionally, its intuitive interface and easy setup can benefit smaller teams .
- Companies that need advanced integrations with other Zendesk products : Zendesk Chat is definitely the best live chat solution for companies that need to integrate this platform with other products made by the same developer. You will have a unified interface with everything you need in one place, which brings many advantages.
- Companies that prioritize self-hosting features : LiveAgent is not only the winner, but the only option you could choose, as it offers self-hosting options for more customization and control over your data. In contrast, Zendesk Chat works as a cloud-based solution.
- Businesses looking for AI-powered chatbots : Zendesk Chat has an edge over LiveAgent when it comes to chatbots. Businesses can use the platform’s AI-powered tools to automate responses and answer simple questions. One example is the Answer Bot, which uses machine learning.