AI analyzes customer data, south africa whatsapp number data including purchase history and preferences, to send personalized offers, reminders, or promotions.
This helps engage customers throughout their lifecycle, encouraging repeat purchases and reducing churn.
Netflix leverages this approach, using AI to personalize viewing experiences for each user. This drives over 80% of the content watched on the platform through tailored recommendations.
AI monitors order statuses in real time, detecting delays or lost packages, and automatically notifies customers before they need to reach out.
For example, Amazon uses its AI-powered Amazon Connect platform to proactively monitor orders and shipping logistics. The system analyzes real-time data, including order history, location, and delivery patterns, to predict potential delays.
Payment failures and billing reminders
AI detects potential payment issues, on the label and helps to assess such as insufficient funds or expired cards, and sends proactive alerts or retry options to reduce revenue leakage.
This proactive approach enables businesses to address payment issues before they impact the customer experience.
For instance, Stripe has partnered with OpenAI and NVIDIA to integrate AI & ML throughout its payment lifecycle, enhancing fraud detection and optimizing the checkout process.
Stripe’s AI-powered tool, Stripe Radar, identifies emerging fraud patterns much faster than human analysts, improving payment authorization and reducing transaction failures due to fraud concerns.
This combination of AI-driven tools ensures that payment processes run smoothly, boosting customer trust and improving the overall experience.
Subscription renewals or inactivity follow-ups
AI identifies when a subscriber hong kong phone number
is at risk of lapsing or nearing renewal and sends personalized reminders or offers to re-engage them, reducing churn.
For example, Best Buy utilizes Gemini, a generative AI-powered virtual assistant, to assist customers in managing subscriptions, such as Geek Squad. The AI assistant also troubleshoots product issues, reschedules deliveries, and performs additional tasks.
This enables them to provide efficient support for subscription-related queries at any time and from anywhere.To successfully integrate proactive AI support, businesses must take strategic steps that ensure effective customer engagement.