Today’s customers expect fast, convenient support when they have a question or experience a problem. That’s why companies that provide real-time support, resolve complaints on time, and consistently answer people’s questions are more likely to succeed in the competitive marketplace.
Exceptional and timely support allows business owners to demonstrate their commitment to customer satisfaction, meet customer expectations, and build lasting relationships with customers. Additionally, proactive customer service can enhance your brand reputation, increase loyalty rates, increase conversions, and drive sales.
Live chat software has emerged as the best
solution for providing fast and comprehensive support, but with so many options available, businesses often struggle to find the right one. How do you choose the right tool?
Two popular contenders are LiveAgent and Zendesk Chat. Both are packed with features and integrations that can help you quickly resolve customer issues, connect with them on a deeper level, and take your business to the next level.
Want to know which is better between the two options? This blog post will dive deeper into the features and solutions offered by LiveAgent and Zendesk Chat. It will focus on key aspects, such as pricing, ease of use, and customization capabilities, to help you choose the right live chat software for your business. Read on!
Comparison of functions
LiveAgent and Zendesk Chat were created for similar purposes. Therefore, they both offer common and unique live chat features. Explore the main ones below.
Main features
These are the main features shared by both products:
- Chat Window Customization : With LiveAgent, you can manually customize the look of your chat windows by changing button colors, branding, or other elements. Zendesk Chat also allows you to change the look of widgets to suit telemarketing data your preferences and style. These features were limited but have been updated over time.
- Chat Routing : Both solutions allow for departmental and skill-based chat routing. However, LiveAgent is slightly different because it incorporates a rules-based option.
- Ticketing System Integration : While both options offer a ticketing system, LiveAgent is bundled with the live chat solution. Zendesk Chat users must integrate this tool through Zendesk Support (a separate product).
- Offline Messages: Both LiveAgent and le liquoriste hampden jamaica rum 65° Zendesk Chat have features that allow customers to contact you even if your agents are offline.
- Canned Responses : These two live chat solutions allow you to pre-define responses to quickly answer common customer questions or requests.
- Chat History – While both options incorporate this feature, LiveAgent offers unlimited chat history, while Zendesk Chat may be more limited depending on the plan you choose.
- Reporting : Both live chat solutions have real-time and historical reporting capabilities, but LiveAgent can allow for more customization when it comes to reporting.
- Analytics : LiveAgent’s analytics are basic but quite useful. Plus, you’ll get several tools even on lower-tier plans. In contrast, Zendesk Chat offers more advanced analytics options, but the best features may only be available on mobile numbers higher-tier plans, which are more expensive.
Differentiating features
LiveAgent and ZendeskChat share the core features of most live chat software solutions. However, each platform boasts unique features that may meet specific goals or needs. Explore some key differentiators below: