In today’s fast-paced digital world, having an effective live chat system on your website is essential. Live chat platforms improve customer service and build trust and satisfaction.
However, with so many options available, how do you choose the right one?
Today we will dive into two popular solutions: Jivochat and Chaport. Let’s see which one is the best fit for your business.
Live Chat Key Features: Who Does It Best?
You’ve decided that you need a live chat tool for your business. Great choice! Now comes the hard part: choosing between the two options listed specific database by industry above. Which one will save the day for your customer service and sales?
- Customizing the chat widget
Imagine Jivochat as a chameleon, blending seamlessly with your website design. You can change colors, shapes, and positions to match your brand with this live chat platform.
However, Chaport isn’t far behind. It offers sleek, modern widgets that you can customize to fit your vibe. Want a widget that says, “ Hey, I’m friendly and professional ”? Chaport has you covered.
- Chat history and transcripts
Have you ever had a customer say, “ But you promised me a discount! ” and you were completely shocked? With Jivochat, you can view chat histories 3 tips to improve your content marketing strategy and transcripts faster than a magician can pull a rabbit out of a hat.
Chaport has your back too. It keeps detailed logs of all your chats, so you never lose track of who said what and when. Perfect for keeping things transparent and building trust.
- Canned responses and file sharing
Did you know that Jivochat also loves efficiency? It allows you to create canned responses for common questions. Just click, send and boom, your customer has their answer.
Luckily, Chaport also matches Jivochat mobile numbers at every step of the way. Canned responses? Check. File sharing? Double check. It’s all about making your life easier and getting your responses faster.
- Agent Availability and Workload Management
Chaport is no slouch. It provides tools to manage your team’s availability and evenly distribute the workload. This means your agents can focus on providing top-notch service without burning out.